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14px;font-size:.86rem;display:inline-flex}.chip em{color:var(--muted);font-size:.75rem;font-style:normal}.chip:hover{border-color:var(--accent);color:#fff;transform:translateY(-1px)}.chip[aria-pressed=true]{background:var(--accent-soft);border-color:var(--accent);color:var(--accent)}.chips{flex-wrap:wrap;gap:8px;display:flex}.chips .chip{font-family:var(--font-display);letter-spacing:.05em}.fc-grid{grid-template-columns:repeat(auto-fill,minmax(290px,1fr));gap:16px;display:grid}.fc-card-wrap{animation:fadeUp .5s var(--ease) both;animation-delay:calc(var(--i,0) * 35ms)}.fc-card{height:100%;color:inherit;border-left:3px solid var(--line-strong);flex-direction:column;gap:4px;padding:20px 22px;display:flex}a.fc-card:hover{color:inherit}.fc-card[data-sev=Serious],.fc-card[data-sev=Critical]{border-left-color:var(--bad)}.fc-card[data-sev=Moderate]{border-left-color:var(--warn)}.fc-card[data-sev=Minor]{border-left-color:var(--ok)}.fc-card[data-sev=Information]{border-left-color:var(--accent)}.fc-card-top{justify-content:space-between;align-items:center;gap:10px;margin-bottom:6px;display:flex}.fc-card h3{font-size:1.02rem;font-family:var(--font-body);color:#fff;margin:0;font-weight:600;line-height:1.35}.fc-system{letter-spacing:.1em;text-transform:uppercase;color:var(--accent);margin:0;font-size:.78rem}.fc-symptoms{color:var(--muted);flex:1;margin:6px 0 0;font-size:.86rem}.fc-card-foot{border-top:1px solid var(--line);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:8px;margin-top:12px;padding-top:12px;display:flex}.fc-code{font-family:var(--font-display);letter-spacing:.06em;color:#fff;font-size:1.5rem;font-weight:700}.fc-code.big{background:linear-gradient(100deg,#fff,#7fe0ff);color:#0000;-webkit-background-clip:text;background-clip:text;font-size:clamp(2rem,5vw,3rem)}.fc-code.sm{font-size:1.05rem}a.fc-code:hover{color:var(--accent)}.fc-detail{grid-template-columns:minmax(0,1fr) 340px;align-items:start;gap:28px;display:grid}.fc-side{top:calc(var(--header-h) + 20px);position:sticky}@media (width<=960px){.fc-detail{grid-template-columns:1fr}.fc-side{order:-1;position:static}}.cta-panel{background:linear-gradient(180deg, #2f7df624, var(--panel));border-color:#3cc8f459}.tech-panel{border-left:3px solid var(--accent)}.staff-private{border:1px dashed #f2b84b80}.bullets{gap:8px;margin:0;display:grid}.bullets li{color:var(--text-2);padding-left:22px;position:relative}.bullets li:before{content:"";background:var(--accent);width:10px;height:4px;position:absolute;top:.62em;left:2px;transform:skew(-32deg)}.tech-panel h3{letter-spacing:.14em;text-transform:uppercase;color:var(--muted);font-size:.85rem}.picker-results{border:1px solid var(--line-strong);background:#080c12;border-radius:4px;max-height:300px;margin-top:6px;display:grid;overflow-y:auto}.picker-results li{border-bottom:1px solid var(--line);padding:0}.picker-results li:last-child{border:0}.picker-results li.muted{padding:10px 14px}.picker-results button{text-align:left;width:100%;color:var(--text-2);font:inherit;cursor:pointer;background:0 0;border:0;align-items:center;gap:12px;padding:10px 14px;display:flex}.picker-results button:hover,.picker-results button:focus-visible{background:var(--accent-soft);color:#fff}.picker-results strong{font-family:var(--font-display);color:#fff}.picker-results button span:not(.badge){flex:1}.picked{border:1px solid var(--accent);background:var(--accent-soft);border-radius:4px;padding:12px 16px}.fc-add{border-top:1px solid var(--line);padding-top:18px}.fc-record{padding:20px}.quick-actions{gap:12px}.seg-wrap{flex-wrap:wrap}.seg .count{font-family:var(--font-display);background:#a0bee629;border-radius:20px;margin-left:8px;padding:0 8px;font-size:.8rem}.seg button[aria-pressed=true] .count{background:var(--accent);color:#03141c}.seg.big button{font-family:var(--font-display);letter-spacing:.06em;text-transform:uppercase;padding:14px 28px;font-size:.95rem}.ticket-grid{grid-template-columns:repeat(auto-fill,minmax(330px,1fr));gap:16px;display:grid}.ticket{background:linear-gradient(180deg, var(--panel-2), var(--panel));border:1px solid var(--line);border-left:4px solid var(--accent);border-radius:var(--radius);box-shadow:var(--shadow);animation:fadeUp .45s var(--ease) both;animation-delay:calc(var(--i,0) * 40ms);transition:transform .3s var(--ease), border-color .3s;gap:12px;padding:18px 20px;display:grid}.ticket[data-type=mobile],.ticket-head[data-type=mobile]{border-left-color:var(--warn)}.ticket:hover{border-color:#3cc8f466;transform:translateY(-3px)}.ticket.is-done{opacity:.7}.ticket-top{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.ticket-ref{font-family:var(--font-display);letter-spacing:.08em;color:var(--accent);font-weight:700}.ticket-when{color:var(--text-2);margin-left:auto;font-size:.85rem}.ticket-main{text-align:left;color:inherit;cursor:pointer;font:inherit;background:0 0;border:0;gap:6px;padding:0;display:grid}.ticket-name{font-family:var(--font-display);color:#fff;font-size:1.35rem;font-weight:600;line-height:1.2}.ticket-name.big{margin:0 0 8px;font-size:clamp(1.6rem,3vw,2.2rem)}.ticket-main:hover .ticket-name{color:var(--accent)}.ticket-car{color:var(--text-2);flex-wrap:wrap;align-items:center;gap:10px;display:flex}.ticket-car.big{margin:0 0 8px;font-size:1.15rem}.plate{color:#111;font-family:var(--font-display);letter-spacing:.12em;text-transform:uppercase;background:#f5cf2b;border:2px solid #111;border-radius:4px;padding:3px 12px 3px 10px;font-weight:700;display:inline-block;box-shadow:inset 0 1px #fff6}.type-badge{letter-spacing:.1em;text-transform:uppercase;background:var(--accent-soft);color:var(--accent);border-radius:3px;padding:3px 10px;font-size:.72rem;font-weight:700}.type-badge.mobile{color:var(--warn);background:#f2b84b24}.ticket-addr{background:#f2b84b12;border:1px solid #f2b84b4d;border-radius:4px;justify-content:space-between;align-items:center;gap:12px;padding:10px 12px;font-size:.92rem;display:flex}.ticket-facts{grid-template-columns:72px 1fr;gap:4px 12px;margin:0;font-size:.9rem;display:grid}.ticket-facts dt{color:var(--muted)}.ticket-facts dd{color:var(--text);margin:0}.clamp{-webkit-line-clamp:2;-webkit-box-orient:vertical;display:-webkit-box;overflow:hidden}.ticket-foot{border-top:1px solid var(--line);flex-wrap:wrap;justify-content:space-between;align-items:center;gap:10px;padding-top:12px;display:flex}.progress{align-items:center;gap:10px;display:flex}.progress-dots{gap:4px;display:flex}.progress-dots i{background:var(--line-strong);width:14px;height:8px;transform:skew(-25deg)}.progress-dots i.on{background:var(--ok)}.ticket-head{gap:18px;display:grid}.ticket-head-grid{grid-template-columns:1fr minmax(240px,380px);align-items:start;gap:24px;display:grid}@media (width<=760px){.ticket-head-grid{grid-template-columns:1fr}}.addr-box{background:#f2b84b12;border:1px solid #f2b84b59;border-radius:6px;justify-items:start;gap:6px;padding:16px;display:grid}.addr-box p{color:var(--text);margin:0 0 6px;font-size:1.05rem}.call-link{font-family:var(--font-display);font-size:1.1rem;font-weight:600}.status-row{border-top:1px solid var(--line);flex-wrap:wrap;align-items:center;gap:10px;padding-top:14px;display:flex}.bar{background:var(--line);border-radius:4px;height:6px;overflow:hidden}.bar i{background:linear-gradient(90deg, var(--accent-2), var(--ok));height:100%;transition:width .6s var(--ease);display:block}.checklist{gap:4px;display:grid}.checklist li{border-bottom:1px solid var(--line);grid-template-columns:30px 1fr;gap:14px;padding:14px 0;display:grid}.checklist li:last-child{border:0}.tick{border:2px solid var(--line-strong);color:#03141c;width:26px;height:26px;transition:all .3s var(--ease);border-radius:5px;place-items:center;margin-top:2px;display:grid}.tick svg{width:16px;height:16px}.checklist li.done .tick{background:var(--ok);border-color:var(--ok)}.check-item{gap:8px;display:grid}.check-item strong{color:#fff}.checklist li.done .check-item strong{color:var(--ok)}.check-item-body{gap:10px;display:grid}.timeline{border-left:2px solid var(--line-strong);gap:0;margin:4px 0 0 6px;display:grid}.timeline li{padding:0 0 16px 18px;position:relative}.timeline li:before{content:"";background:var(--accent);width:10px;height:10px;position:absolute;top:5px;left:-6px;transform:skew(-25deg)}.timeline li.system:before{background:var(--line-strong)}.timeline li.system p{color:var(--muted);font-size:.9rem}.inbox{gap:10px;display:grid}.inbox li{animation:rowIn .4s var(--ease) both;animation-delay:calc(var(--i,0) * 30ms)}.inbox li>a{background:linear-gradient(180deg, var(--panel-2), var(--panel));border:1px solid var(--line);border-left:3px solid var(--line-strong);border-radius:var(--radius);color:inherit;transition:transform .25s var(--ease), border-color .25s;gap:4px;padding:16px 18px;display:grid}.inbox li>a:hover{border-left-color:var(--accent);color:inherit;transform:translate(4px)}.inbox li.urgent>a{border-left-color:var(--bad)}.inbox-top{flex-wrap:wrap;align-items:center;gap:8px;display:flex}.inbox-top .right{margin-left:auto}.inbox-subject{color:#fff;font-size:1.05rem}.inbox-preview{color:var(--text-2);-webkit-line-clamp:1;-webkit-box-orient:vertical;font-size:.9rem;display:-webkit-box;overflow:hidden}.thread{gap:12px;display:grid}.thread li{border:1px solid var(--line);border-radius:var(--radius);background:var(--panel);justify-items:start;gap:8px;padding:16px 18px;display:grid}.thread li.msg-customer{border-left:3px solid var(--text-2)}.thread li.msg-reply{border-left:3px solid var(--accent);background:var(--accent-soft)}.thread li.msg-note{border-left:3px solid var(--warn);background:#f2b84b0f}.thread li .row{width:100%}@media (width<=700px){.ticket-grid{grid-template-columns:1fr}.ticket-addr{flex-direction:column;align-items:stretch}.ticket-addr .btn,.addr-box .btn{width:100%}}ol.timeline,ol.thread{padding-left:0;list-style:none}.status-row .select{width:auto;min-width:200px}.staff-link{color:var(--muted);font-size:.85rem}.staff-link:hover{color:var(--accent)}.account-band{grid-template-columns:1.1fr .9fr;align-items:center;gap:48px;display:grid}@media (width<=900px){.account-band{grid-template-columns:1fr}}.reply.is-solution{background:linear-gradient(180deg, #4fd6a014, var(--panel));border:1px solid #4fd6a080}.solution-flag{font-family:var(--font-display);letter-spacing:.1em;text-transform:uppercase;color:var(--ok);align-items:center;gap:6px;margin-bottom:10px;font-size:.76rem;font-weight:700;display:inline-flex}